Major public sector initiatives such as Gov 2.0 are aiming to facilitate community-based collaboration (aka ‘crowd-sourcing’) through consumer-oriented smartphone applications and to leverage them as a viable mechanism for gathering and disseminating information. In response, Infor is now offering Infor Mobile Citizen Request as an alternative to web-based or call center-based 3-1-1 interfaces. Infor Citizen Work Request is specifically designed for public sector organizations that wish to empower their citizenry to quickly and accurately generate service requests using their personal smartphones. Citizens can now serve as personal guardians for their own cities by quickly identifying general problem issues (such as a broken streetlight, graffiti or pothole), and reporting them back to cities Infor Hansen system to initiate quick resolution and repair.
Empowering the Crowd
• Citizens can capture the exact service request location through the Global Position System (GPS) receiver built into their Smartphone. The location can be used immediately to create a service request or stored in a location catalog for later use.
• Citizens can also capture and attach a photograph to the service request in real-time or select a previously taken photograph from the smartphone’s photo library.
• Citizens can additionally provide text comments and/or contact information as optional information to include with each service request, as well as review the current status of previously submitted service requests and view the location of all active service requests for the selected Jurisdiction.
• Infor Mobile Citizen Request also enhances the cool factor of municipalities by appealing to a younger and more tech-savvy constituency as well as engender stronger community collaboration and interaction through the smart and effective use of consumer-centric technology.
The Infor Mobile Citizen Request infrastructure is cloud-based, running 24/7/365 on Microsoft’s Windows Azure Cloud Computing Platform. This means that no additional hardware needs to be procured, provisioned and/or supported to use the solution. Service requests are automatically routed through the cloud to the appropriate Hansen instance based upon configuration settings and the service request location.